Privacy Policy

Privacy Policy

Trident Retail Energy, LLC Website Privacy Statement

This document was last updated on September 28, 2015.

Trident Retail Energy, LLC is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website.

1. Information We Collect and How We Use It

Trident Retail Energy, LLC collects certain information from and about its users three ways: directly from our Web Server logs, the user, and with Cookies.

a. Web Server Logs.

When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include:

  • Your Internet protocol address.
  • The kind of browser or computer you use.
  • Number of links you click within the site.
  • State or country from which you accessed the site.
  • Date and time of your visit.
  • Name of your Internet service provider.
  • Web page you linked to our site from.
  • Pages you viewed on the site.

b. Use of Cookies

Trident Retail Energy, LLC may use cookies to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.

Trident Retail Energy, LLC reserves the right to share aggregated site statistics with partner companies, but does not allow other companies to place cookies on our website unless there is a temporary, overriding customer value (such as merging into Trident Retail Energy, a site that relies on third-party cookies).

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you decline cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

c. Personal Information Users

Visitors to our website can register to purchase services. When you register, we will request some personal information such as name, address, email, telephone number or facsimile number, account number, social security number, tax ID number and other relevant information. If you are purchasing a service, we may request financial information. Any financial information we collect is used only to bill you for the services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.

2. Use of Web Beacons or GIF files

Trident Retail Energy, LLC/ Web pages may contain electronic images known as Web beacons – sometimes also called single-pixel gifs – that allow Trident Retail Energy, LLC to count users who have visited those pages and to deliver co-branded services. Trident Retail Energy, LLC may include Web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.

Some of these Web beacons may be placed by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These Web beacons may be used by these service providers to place a persistent cookie on your computer. This allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views, which in turn enables us and our service providers to learn which advertisements and emails bring you to our website and how you use the site. Trident Retail Energy, LLC prohibits Web beacons from being used to collect or access your personal information.

3. Participating Merchant Policies

Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in Trident Retail Energy, LLC services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.

4. Disclosure Of Personal Information

We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:

  • Creating and managing a business relationship with you for products and/or services,
  • To protect ourselves from liability,
  • To respond to legal process or comply with regulatory requirements, or
  • In connection with a merger, acquisition, or liquidation of the company.
  • Personal information that is accessible publicly;

The following parties have access or may be provided access to some or all of your personal information:

  • Authorized employees of Trident Retail Energy, LLC;
  • Authorized contractors, consultants and third-party entities, including debt collection agencies, who have been hired by Trident Retail Energy, LLC to provide services to Trident Retail Energy, LLC and/or its customers and who have agreed to abide by the terms of this Privacy Notice; and
  • Authorized entities, including third-parties who provide services to Trident Retail Energy, LLC or on behalf of Trident Retail Energy, LLC or third parties who work in partnership or collaboration with Trident Retail Energy, LLC in the provision of products and/or services to you.

5. Accessing Web Account Information

We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by contacting us by sending an email to our support

6. Disposal of Personal Information

Trident Retail Energy, LLC will use reasonable efforts to dispose or arrange for the disposal of records that contain sensitive personal information if the information no longer needs to be retained by Trident Retail Energy, LLC.

7. Changes to this Statement

Trident Retail Energy, LLC has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

8. Contacting Us

If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us at:


Trident Retail Energy, LLC

Attention: Privacy Statement Personnel

2050 W Sam Houston Pkwy S

Suite 1740

Houston, TX 77042

Trident Retail Energy, LLC will use commercially reasonable efforts to promptly respond and resolve any problem or question.

9. Acknowledgment and acceptance of terms

By accessing Trident Retail Energy, LLC/ and/or providing Trident Power with your personal information, you acknowledge and fully understand Trident Retail Energy, LLC’s Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.

Where We Are Located

Two Briar Lake Plaza Complex

2050 W Sam Houston Pkwy S, Suite 1740

Houston, TX 77042

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