Corporate Location

Two Briar Lake Plaza
2050 W Sam Houston Pkwy S, Suite 1740
Houston, TX 77042

Need Support?

Phone: 1-800-731-7063
Email: customercare@tridentpower.com

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Find Our Most Frequent Questions Below

We have provided below a list of the most common questions asked by our customers that range from signing up to emergency contact information. We have placed these questions in a logical order and minimized the amount of questions so that you can use this section as a simple guide to choosing a provider to what happens at the end of your contract. If you don't find the answer to a question you are looking for, please email us and we'll be happy to help and even add your question to our FAQs.

Contact Us

Sign Up and Support Questions

Trident Power is an electricity and natural gas retail supplier serving most major utility markets in New York, Maryland, Pennsylvania. We are licensed to provide retail electricity and natural gas to both residential and small business consumers. In additional to providing low cost competitive electricity and natural gas service, Trident Power will rapidly become a leader in affordable 100% renewable, green energy. Trident Energy’s management team brings over 70 years of experience in deregulated retail energy markets. Trident Power’s corporate headquarters are located in Houston, TX.

Trident Power is committed to providing you the best price possible for your electricity and natural gas service. Customers just like you trust Trident Power with their energy needs on a daily basis. We strive to treat our customer’s right, deliver a quality product and give quality service. Our approach and commitment to excellence is a testament to our customers recommending us to their friends and family.

Energy deregulation is something that is initially made possible by the Public Service Commission of each state. As a resident of a state which has deregulated the electricity and natural gas market you now have a say on who your energy provider is. This could potentially mean more money in your pocket.

No, once you sign up with us we will handle contacting your local utility and advising them of your decision to select Trident Power as your provider.

Deregulation and the Choice Program allow energy suppliers like Trident Power to buy electricity and natural gas from wholesale sources. This enables us to pass any applicable savings on to you. While there are no guarantees, the ability to select your energy supplier also provides you with options which include short and long term fixed priced products which provide price protection along with variable products that allow you to determine when you would like to commit to an energy supplier or product.

Trident Power’s website is 100% secure and your privacy is of the utmost importance to us. The process is simple and we urge you to enroll online today!

Yes, our staff looks forward to speaking with you! Call us toll free at 1-800-731-7063.

Trident Power is NOT affiliated with your utility but is an authorized energy supplier that is licensed in New York (Con Edison, National Grid, Keyspan), Maryland (BG&E, PEPCO), Pennsylvania (PPL, PECO, Duquesne Light, West Penn Power), to participate in their energy choice programs.

Depending on your service location and product selection, a credit check may or may not be necessary.

No. You will be switched at the time of your next meter read so there will be no associated enrollment fees when you choose Trident Power.

No, it is not necessary to notify anyone of the switch. Once you enroll, sit back and relax. Trident Power will do the work for you.

Switching to Trident Power generally occurs on your next meter read date. Your local utility may provide an accelerated switch date, if so this will be outlined in the terms of service. Soon after enrollment, you will receive a welcome package in the mail confirming this estimated date, along with a copy of our Terms of Service.

Along with your energy usage charge and any relevant taxes, a small customer fee may be charged (where applicable).

No. If the location currently has power, there will be no interruption of service during the switch process.

Upon completion of the term, your account will automatically renew on a month-to-month basis. You may call Trident Power at contract end to negotiate a new agreement if you wish. Your Terms Of Service will explain the process.

Customers may be able to move their contracts with them when they relocate within the service territory.

Trident Power does not offer budget billing on the supply portion of your bill. Budget billing will continue only on the delivery portion of bill if you are currently being invoiced via consolidated billing (all accounts on one bill).

Still have questions? Contact us at 1-800-731-7063 anytime Monday through Friday, 8 am to 5 pm eastern standard time.

Where We Are Located

Two Briar Lake Plaza Complex

2050 W Sam Houston Pkwy S, Suite 1740

Houston, TX 77042

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